Author Topic: Fatal Crash on Interactive Rendering + fast preview denoise  (Read 1093 times)

2018-11-29, 12:43:04

Serj Fedin

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Hello, Ondra
my pc :
dual xeon 2680v2
64 ram
Aorus 1080ti Extreme edition
Corona 3.0 FairSaaS license
When i start use interactive rendering 3ds max 2016 CRASHED
Help me
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2018-11-29, 12:55:09
Reply #1

beanzvision

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Hi,

We will need more info from you if you can supply it for us that would be great. Please send us the .dmp minidump file that was generated by the crash, the scene that is causing the issue (could be any) via our private uploader which can be found here: https://corona-renderer.com/upload

More info on reporting bugs can be found here: https://coronarenderer.freshdesk.com/support/solutions/articles/5000524006-how-to-report-issues-3ds-max

Thanks,

2018-11-29, 13:01:03
Reply #2

kolatsky

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Hello I have same problem.


When I start use interactive rendering with option
fast preview denoise during render     3ds max 2016 is crash.

my pc :
dual xeon 2680v2
128 ram
GeForce GTS 450
Corona 3.0 FairSaaS license

2018-11-29, 13:21:09
Reply #3

Serj-3DVision

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I had same error, the reason was - that by some cases NvidiaAiDenoiser wasn't installed by the corona installer, so i downloaded it and installed separately.
That was the solution for me.
Sergei Scennikov | Israel | Tel-Aviv
Primary certified instructor
3DVision | Corona Materials Library

2018-11-29, 13:28:19
Reply #4

Serj Fedin

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Hi,

We will need more info from you if you can supply it for us that would be great. Please send us the .dmp minidump file that was generated by the crash, the scene that is causing the issue (could be any) via our private uploader which can be found here: https://corona-renderer.com/upload

More info on reporting bugs can be found here: https://coronarenderer.freshdesk.com/support/solutions/articles/5000524006-how-to-report-issues-3ds-max

Thanks,
sent
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2018-11-29, 14:53:13
Reply #5

beanzvision

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@Fedot Thanks for sending the file. @Serj-3DVision and @kolatsky or anyone else that may come across this, please see my first message and follow those instructions.
Thanks guys ;)

2018-11-29, 15:40:42
Reply #6

bcgi

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I had same error, the reason was - that by some cases NvidiaAiDenoiser wasn't installed by the corona installer, so I downloaded it and installed separately.
That was the solution for me.

For me, that didn't help. I've tried the followings
- delete optix files, reinstall corona
- uninstall corona, use the denoiser package from here (https://installer.corona-renderer.com/3dsmax/3/NvidiaAiDenoiser), reinstall corona
- uninstall corona, download the super latest optix from nVidia developer zone, reinstall corona

On the weekend probably I'll reinstall corona again and send some dumps to the devs.



2018-11-30, 15:44:43
Reply #7

maru

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Saved Fedot's report along with his minidump. Thanks.

If anyone else is experiencing crashes, please also provide us with minidumps. Here is how to do it (point 1 or 2): https://coronarenderer.freshdesk.com/support/solutions/articles/5000524006
Optionally, you can also contact us at support@corona-renderer.com

2018-12-03, 12:37:52
Reply #8

bcgi

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1543836958_3dsmax-minidump.dmp


What is the main problem?

Simple scene, unchanged default Corona material, default Corona settings and plane+teapot+white environment. I start the Interactive Preview, when the denoiser should kick in (so in 2 seconds) it crashes.

No CPU/GPU overheating, PSU (Corsair HX1000i) is more than enough.

I have multiple GPUs, a 970GTX and a 1080GTX, latest nVidia driver (417.01 - 11/26/2018)

I tried to limit (under nVidia's 3D settings) 3DS Max to only one of the cards (970 or 1080) it didn't help.

In Octane 4 they work together without any issues. (rendering and denoising)

Thanks


2018-12-09, 21:24:17
Reply #9

amitshneor

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same here, max 2016, just by turning AI denoiser on during interactive crashes immidiatly....

2019-01-10, 11:57:43
Reply #10

maru

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Currently it seems that issues related to the Optix denoiser (error messages, crashes) are not related to Corona, and are dependent on some specific system configuration (e.g. driver, graphics card).
Please always be sure to try the solutions suggested here: https://coronarenderer.freshdesk.com/support/solutions/articles/12000048205
If none of them helps, please contact us using this form: https://coronarenderer.freshdesk.com/support/tickets/new

2019-11-18, 10:41:41
Reply #11

maru

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I am moving this to resolved bugs, because the issue is very old, and we have new Optix now. Please notify us if there are still some issues in Corona 5.