Transaction information

Provided by you when you purchase a product or a service from us or when you request such product or service, whether on our websites, through applications or via our representatives, including your identification and contact information (name, surname and your job title, when you act as a representative of a legal person, or name, surname, date of birth, ID number, residential address, country of residence, phone number, email address of a natural person). If you make a direct purchase from us, we may collect accounting data related to the transaction, such as bank account number and billing address;

Administration of licenses

Information relevant to administration of licenses that you obtain from us, such as serial license number, request key and password. If you apply for a student license or another special category license on our offer, we may require a proof of your status, such as a copy of your student ID or confirmation of enrolment;

Registration information

Provided to us when you create a user account on our websites or community forums that we administer, which may include identification information such as name, surname and/or username, country of residence, contact information and password;

Comments

Information that you post on our websites. Our websites and applications may offer chat, comments section, community environment, or other tools with non-restricted audience. Please, note that if you provide information about you when you use any of these features, that information will be publicly displayed. We do not require you to disclose your personal data publicly. We have no obligation to keep private any information that you have made available to other users or viewers. To request removal of your information from our forums or websites, please follow the rules of such forum if available, or contact us via contact details available here;

Communications

Content, communications, and other types of information you provide us when you engage with our applications, or when you communicate with us directly;

Usage and Location data

Provided when you interact with our applications and websites, such as your device identifier, IP address, user agent, websites you visited prior to coming to our website. We may use logins, Cookies, device information and IP addresses to identify you and log your use, subject to applicable laws (see more in our Cookie Notice).

Provide the requested products and services and perform other contractual agreements

When you order a product or a service from us, we collect your identification information and other transaction information in order to process your order and deliver the requested product or service. This may include steps prior to concluding (typically) the purchase, service, or license agreements, responding to your inquiries and providing you with billing information. Additionally, we may process usage data and location data to validate your identity as necessary, perform our contract with you, and deliver the relevant product or service online.

If you are our customer, we may send you payment notices, confirm registration to the user’s accounts, communicate changes to the products or services we provide you, resolve your complaints and for another, contract-related, purposes. As these communications are not marketing-related, but merely an integral part of our business relationship, you cannot opt-out of receiving them.

Identification and contact information are processed with provision of our product support services. Most of the software-related inquiries are managed through our online helpdesk forum, where end users may issue tickets and track their status. Whenever you submit a data file to support your issue (such as a render, scene, etc.), we will process it solely to resolve the relevant issue and improve our products or services. Without your direct consent, we do not transfer your data to third parties.

If you are our partner, reseller, or affiliate, or in other cases when you, as a user or a customer enter into a contractual agreement other than for provision of products or services with us, we use the personal data to perform such agreement and communicate with you in order to manage our relationship.

Publishing and use of works created by you

We keep a gallery of works created in our applications, such as renders, scenes, or videos representing both the authors and capabilities and features of our applications. Our Chaos Corona Gallery contains a collection of renders created in Chaso Corona. If you submit your work with us, we may offer to publish it in the gallery or promote it by other means. We may also wish to use it for presentation, marketing, or testing purposes. Subject to the foregoing, we will propose relevant license terms and conditions guiding such use of your works.

Keeping you up-to date/request feedback

If you are our customer, we are entitled to address you by email or postal address even without your explicit consent, in order to inform you about offers of our products and services which are similar or relate to the products or services that you have already purchased from us (for example, new versions of applications, plugins or software packages, webinars, seminars and events). We may ask for your feedback regarding products or services that you purchased or webinar, seminar, or another event that you attended. You are entitled to unsubscribe from this form of communication through unsubscription link provided in each such communication, by managing your preferences through a user account, or directly by contacting us using the contact details available here.

Creation of anonymized data sets

We may anonymize personal data to create anonymized data sets, which could then be used to improve our products and services or products and services of our affiliates and partners.

Detection of fraud software and software piracy

We may process usage data, location data, identification, and contact information to detect, prevent or otherwise address fraud software and software piracy. We also check the validity of the license during the term of your service. We do this not only to protect our rights, but also third parties’ and your rights and legitimate interests.

Forum registrations

Some functions on our websites (such as comments section of our community forums and weblogs) may be accessible only for registered users. Registration process requires you to fill in certain identification and contact information to create a user’s account. We process the data in order to enable and provide the services.

Apart from the mandatory personal data on the registration forms, you may be allowed to personalize your user profile by adding voluntary information to your user profile, such as profile image or additional contact information. While disclosing additional personal data on your user profile may help to improve your communication with other users or even promote your online profile, be aware that we are not liable for any misuse of your personal data in such cases. All the data not expressly required to be filled in shall be considered within this category.

Benchmark

We may offer you an opportunity to perform a benchmark test via our software, such as Corona Benchmark. Corona Benchmark is a free to use, standalone application developed by us to measure the computation speed of your computer. When you perform the test, we process data necessary in order to run benchmark, such as usage data (IP address, hardware information, application version). Additionally, you may decide to publish your results on our website alongside your username. Performing a benchmark and publishing your personal data is voluntary.

Surveys & Consumer Competitions

From time to time, we may ask you to participate in a survey, consumer competition or a voting poll. Participation in such activities is voluntary. Unless stated otherwise by terms and conditions of such activity, we will process personal data solely to the extent that is necessary to go ahead with such activity pursuant to its purpose. Certain personal data such as contact details may be required in this context to register to vote or o take part in a survey. No personal data will be disclosed to other participants or to the public unless agreed otherwise.

Newsletter

If you wish to keep up with the latest product features, be informed about new products or services, and see special offers, you are welcome to sign up to our newsletter. You may subscribe to the newsletter upon creating a user account on our website (Or if you already have one, you may sign-up by managing your preferences within your account). If you change your mind, you may easily unsubscribe at any time, by clicking to the unsubscription link contained in each newsletter or through your user account.

With your consent

In certain circumstances, we may ask for your consent with transfer of your personal data to third parties, or you may directly instruct us to share the personal data with a selected third parties. This includes situations when we wish to share your data for marketing campaigns, or when you direct us to share your personal data with third-party websites or social network platforms.

Sub-processors

We use third-party service providers, who assist us in course of our business activities, especially in providing the services to you. Without these sub-processors, it might not be possible for us to provide you the services in the expected quality or quantity. Sub-processors process your personal data on our behalf, only in the scope and for the purposes determined by us or required by law. We make sure that we cooperate only with reputable sub-processors whose privacy policies meet statutory regulations and our own data protection standards, so we can ensure appropriate level of protection of your personal data irrespective of whether we use sub-processors or not.

We use the following categories of sub-processors:

• Accounting and billing services;
• Hosting services, such as webhosting, cloud storage and file-sharing solutions;
• Platform as a service (PaaS) providers whose platforms propel our technologies and analytics software;
• Productivity and team collaboration tools;
• E-commerce solutions;
• Product support services, such as online helpdesk tool;
• Automated email marketing tools;
• Recruitment agencies;
• Advisors and consultants, whom we may consult on certain technical or procedural issues related to our business operations.

Affiliates

The information collected about you may be accessed by or shared with members of Chaos, who may perform administration, cloud storage, product support, accounting, marketing, or similar activities on our behalf.

When required by law

We may share your personal data with law enforcement officials, government agencies, or other authorities when necessary to comply with legal process or regulation or to meet national security requirements.

Protection of rights and legitimate interests

We may disclose personal data when we believe it is necessary to respond to claims asserted against us, enforce or administer our agreements and terms, for fraud prevention, risk assessment, and to protect the rights, property or safety of us, our business partners, or customers.

Mergers and Acquisitions

If we are involved in a merger, acquisition, or asset sale, financing due diligence, reorganisation, sale of company assets, or transition of service to another provider, your personal data may be transferred including as part of any due diligence process.

Third country data transfers

Some of our service providers, partners or affiliates are located outside the European Union and the European Economic Area, including in the United States. Some of the third countries may not offer the same level of protection as granted by the laws applicable in the European Union and the European Economic Area. In cases when your personal data may be transferred to third countries, we make sure that adequate measures for protection of your personal data pursuant to GDPR have been adopted. For more information on cross-border personal data transfers, you may contact us through the contact details available here.