This Privacy Notice is issued by Chaos Czech a.s., a joint-stock company incorporated under the laws of Czech Republic, seated at Karlovo namesti 288/17, 120 00 Prague, Czech Republic (hereinafter only as “we” or “us”).
We are part of Chaos. Chaos consists of our parent company “Chaos Software” EOOD, a limited liability company incorporated under the laws of Republic of Bulgaria, seated at Sofia, Bulgaria, registration No. 131375768, and all of its subsidiaries. For more information go to: https://www.chaos.com.
We recognize the importance of protecting information collected about you and have adopted this Privacy Notice to inform you about how we process your personal data when you visit our websites and use our products or services. If you are one of our partners, resellers, or affiliates, the Privacy Notice also informs you how we process your personal data. This Privacy Notice defines our institutional approach to personal data processing and data protection and outlines your rights and obligations related to the processing.
Some of our products or services may provide additional privacy terms that amend or expand provisions of this Privacy Notice. In such case, additional terms take precedence over this Privacy Notice.
This Privacy Notice is applicable in situations when we process your personal data on our own behalf. By the wording of the regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, General Data Protection Regulation (“GDPR”), it means that we act as a “Controller” in respect to your personal data. The notion of personal data is defined by the GDPR, but basically means any information relating to an identified or identifiable natural person, for example: name, date of birth, residential address, online identifiers such as IP address.
Certain aspects of our business are handled by our parent company or other Chaos members, especially in respect to sales of our products and services, marketing, license management, or customer support. In these situations, the immediate data controller may be a subject within Chaos other than us. Please, note that as a data subject, you may exercise your rights against each and any of the data controllers; throughout Chaos, common procedures and data processing policies have been implemented to ensure data security and conformity with applicable regulations.
We may also process personal data on behalf of someone else, as a processor. This Privacy Notice does not apply in such situations.
We process information about you in different ways. Mainly, we obtain personal data directly from you, usually when you purchase our product or register to our service. Certain data is collected automatically, for example when you interact with our applications or websites. Additionally, we might process personal data when you participate in a survey, voting poll, or a consumer competition. In some cases, we may receive or verify information about you from third parties, including our resellers or partners, or public resources.
From the information you provide us, we process only personal data to the extent that is necessary for the purpose of the processing. Personal data are processed by automated means, or manually.
Apart from personal data, we collect anonymous information. We might use personal data and anonymous information to generate aggregate information. Anonymous and aggregate information do not identify you as an individual. We may share these types of information with third parties without restrictions.
Provided by you when you purchase a product or a service from us or when you request such product or service, whether on our websites, through applications or via our representatives, including your identification and contact information (name, surname and your job title, when you act as a representative of a legal person, or name, surname, date of birth, ID number, residential address, country of residence, phone number, email address of a natural person). If you make a direct purchase from us, we may collect accounting data related to the transaction, such as bank account number and billing address;
Information relevant to administration of licenses that you obtain from us, such as serial license number, request key and password. If you apply for a student license or another special category license on our offer, we may require a proof of your status, such as a copy of your student ID or confirmation of enrolment;
Provided to us when you create a user account on our websites or community forums that we administer, which may include identification information such as name, surname and/or username, country of residence, contact information and password;
Information that you post on our websites. Our websites and applications may offer chat, comments section, community environment, or other tools with non-restricted audience. Please, note that if you provide information about you when you use any of these features, that information will be publicly displayed. We do not require you to disclose your personal data publicly. We have no obligation to keep private any information that you have made available to other users or viewers. To request removal of your information from our forums or websites, please follow the rules of such forum if available, or contact us via contact details available here;
Content, communications, and other types of information you provide us when you engage with our applications, or when you communicate with us directly;
Provided when you interact with our applications and websites, such as your device identifier, IP address, user agent, websites you visited prior to coming to our website. We may use logins, Cookies, device information and IP addresses to identify you and log your use, subject to applicable laws (see more in our Cookie Notice).
When you order a product or a service from us, we collect your identification information and other transaction information in order to process your order and deliver the requested product or service. This may include steps prior to concluding (typically) the purchase, service, or license agreements, responding to your inquiries and providing you with billing information. Additionally, we may process usage data and location data to validate your identity as necessary, perform our contract with you, and deliver the relevant product or service online.
If you are our customer, we may send you payment notices, confirm registration to the user’s accounts, communicate changes to the products or services we provide you, resolve your complaints and for another, contract-related, purposes. As these communications are not marketing-related, but merely an integral part of our business relationship, you cannot opt-out of receiving them.
Identification and contact information are processed with provision of our product support services. Most of the software-related inquiries are managed through our online helpdesk forum, where end users may issue tickets and track their status. Whenever you submit a data file to support your issue (such as a render, scene, etc.), we will process it solely to resolve the relevant issue and improve our products or services. Without your direct consent, we do not transfer your data to third parties.
If you are our partner, reseller, or affiliate, or in other cases when you, as a user or a customer enter into a contractual agreement other than for provision of products or services with us, we use the personal data to perform such agreement and communicate with you in order to manage our relationship.
We keep a gallery of works created in our applications, such as renders, scenes, or videos representing both the authors and capabilities and features of our applications. Our Chaos Corona Gallery contains a collection of renders created in Chaso Corona. If you submit your work with us, we may offer to publish it in the gallery or promote it by other means. We may also wish to use it for presentation, marketing, or testing purposes. Subject to the foregoing, we will propose relevant license terms and conditions guiding such use of your works.
If you are our customer, we are entitled to address you by email or postal address even without your explicit consent, in order to inform you about offers of our products and services which are similar or relate to the products or services that you have already purchased from us (for example, new versions of applications, plugins or software packages, webinars, seminars and events). We may ask for your feedback regarding products or services that you purchased or webinar, seminar, or another event that you attended. You are entitled to unsubscribe from this form of communication through unsubscription link provided in each such communication, by managing your preferences through a user account, or directly by contacting us using the contact details available here.
We may anonymize personal data to create anonymized data sets, which could then be used to improve our products and services or products and services of our affiliates and partners.
We may process usage data, location data, identification, and contact information to detect, prevent or otherwise address fraud software and software piracy. We also check the validity of the license during the term of your service. We do this not only to protect our rights, but also third parties’ and your rights and legitimate interests.
Some functions on our websites (such as comments section of our community forums and weblogs) may be accessible only for registered users. Registration process requires you to fill in certain identification and contact information to create a user’s account. We process the data in order to enable and provide the services.
Apart from the mandatory personal data on the registration forms, you may be allowed to personalize your user profile by adding voluntary information to your user profile, such as profile image or additional contact information. While disclosing additional personal data on your user profile may help to improve your communication with other users or even promote your online profile, be aware that we are not liable for any misuse of your personal data in such cases. All the data not expressly required to be filled in shall be considered within this category.
We may offer you an opportunity to perform a benchmark test via our software, such as Corona Benchmark. Corona Benchmark is a free to use, standalone application developed by us to measure the computation speed of your computer. When you perform the test, we process data necessary in order to run benchmark, such as usage data (IP address, hardware information, application version). Additionally, you may decide to publish your results on our website alongside your username. Performing a benchmark and publishing your personal data is voluntary.
From time to time, we may ask you to participate in a survey, consumer competition or a voting poll. Participation in such activities is voluntary. Unless stated otherwise by terms and conditions of such activity, we will process personal data solely to the extent that is necessary to go ahead with such activity pursuant to its purpose. Certain personal data such as contact details may be required in this context to register to vote or o take part in a survey. No personal data will be disclosed to other participants or to the public unless agreed otherwise.
If you wish to keep up with the latest product features, be informed about new products or services, and see special offers, you are welcome to sign up to our newsletter. You may subscribe to the newsletter upon creating a user account on our website (Or if you already have one, you may sign-up by managing your preferences within your account). If you change your mind, you may easily unsubscribe at any time, by clicking to the unsubscription link contained in each newsletter or through your user account.
Corona Academy is our online learning platform available at https://online.corona-academy.com/. To access the platform, and, ultimately, services available on the platform, you need to provide personal data through the registration form and create a user account. Only the data clearly marked as mandatory are required, however you can write in additional data for various reasons, for example to improve communication with us, or provide us with your business details for correct invoicing.
Personal data are processed mainly in order to provide you the requested services. On top of that, we may use without your direct consent your contact details for limited marketing communication that is relatable to the services that we provide on the platform and that you use (such as discount offers for our products, invitation to Q&A sessions, community forums, etc.). Each marketing communication will be clearly labelled as such, and you will be able to easily opt-out from receiving future offers. If you do not agree with the processing based on this legitimate interest, you have the right to object to it. For more information on the purposes of the processing, go here.
To maintain security and functionality of the platform and to enable provision of the services, technical and usage data are collected. The data contain your IP address, logs on your use of the platform and relevant services, such as your progress over the courses that you are enrolled in, as well as timestamps of the recorded activities.
For information on Cookie processing on the platform, see our Cookie Notice.
If you have any questions about this Privacy Notice, any concerns or complaints regarding personal data processing or wish to report a possible breach of your privacy, please send us an email, or write us using the contact information below.
Chaos Czech a.s.
Karlovo namesti 288/17
120 00 Prague
If you are based in the UK, you may also contact our UK data protection representative at: email@example.com.
If you have any complaint or concerns regarding how we process your personal data, or if you want to report a breach of your personal data, you can contact us through the contact details available here.
We will aim to ensure that your complaint is resolved in timely and appropriate manner.
If you are not satisfied with our answer or proposed solution, you have a right to submit your complaint with our supervisory body, which is The Office for personal data protection, Pplk. Sochora 27, 170 00 Prague, Czech Republic, (www.uoou.cz).